FAQ
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Q: What exactly am I buying?
You are purchasing a high-resolution digital file of a photograph, not a physical print. Once downloaded, you can print it at home or through a professional print service.
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Q: What kind of file will I receive?
You will receive a high-quality JPEG in a standard print ratio (e.g. 4:5 or 2:3). It is suitable for large-format printing without losing quality.
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Q: How do I download my image?
Once your payment is confirmed, you’ll receive an email with a download link. You can also access your files via the payment page.
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Q: I didn’t receive my download link—what should I do?
Please check your spam or promotions folder first. If it’s not there, contact me via hi@maritjohansen.com and I’ll resend it manually.
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Q: Can I use the image for commercial purposes?
No. All downloads are for personal use only. If you’re interested in commercial licensing, please contact me directly.
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Q: Do you offer refunds?
Due to the digital nature of the product, all sales are final and non-refundable. However, if you experience any issues with your download, please reach out — I’m happy to help.