FAQ

  • Q: What exactly am I buying?

    You are purchasing a high-resolution digital file of a photograph, not a physical print. Once downloaded, you can print it at home or through a professional print service.

  • Q: What kind of file will I receive?

    You will receive a high-quality JPEG in a standard print ratio (e.g. 4:5 or 2:3). It is suitable for large-format printing without losing quality.

  • Q: How do I download my image?

    Once your payment is confirmed, you’ll receive an email with a download link. You can also access your files via the payment page.

  • Q: I didn’t receive my download link—what should I do?

    Please check your spam or promotions folder first. If it’s not there, contact me via hi@maritjohansen.com and I’ll resend it manually.

  • Q: Can I use the image for commercial purposes?

    No. All downloads are for personal use only. If you’re interested in commercial licensing, please contact me directly.

  • Q: Do you offer refunds?

    Due to the digital nature of the product, all sales are final and non-refundable. However, if you experience any issues with your download, please reach out — I’m happy to help.